Returns & Exchanges
At M.S. Rau, we are committed to providing an exceptional shopping experience and offer a 30-day return window for all premium fashion and luxury accessories. If your selection does not meet your expectations, we facilitate a seamless return process to ensure your complete satisfaction.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return and obtain a Return Authorization Number.
Prepare Your Shipment
Place the item in its original packaging, ensuring all designer tags, authenticity cards, and protective dust bags are included in the box.
Attach Shipping Label
Affix the prepaid insured shipping label provided by our concierge team to the exterior of your package to guarantee secure transit.
Receive Your Refund
Once our specialists inspect the item's condition, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing