Frequently Asked Questions
Everything you need to know about our luxury collections.
How do I determine my correct size?
We provide a detailed size guide on every product page. Since we curate pieces from various international designers, we recommend checking the specific measurements provided to ensure the perfect fit.
What is your return policy?
We offer a 14-day return window for all unworn items with original tags attached. Please note that certain limited-edition pieces or intimate apparel may be final sale.
How long does international shipping take?
Standard international shipping typically takes 7-10 business days. Express options are available at checkout if you require your items sooner.
Are the materials used in your clothing sustainable?
M.S. Rau is committed to ethical sourcing. A majority of our collection features organic cotton, recycled polyester, and ethically harvested wool to minimize our environmental footprint.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's portal to monitor your delivery in real-time.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping and personalized notes for a small additional fee. You can select this option during the checkout process.